Below is information to help you better understand the steps to processing
Coburn's Web orders.
* Guest Customers are those who do not have
usernames/passwords
- Guest customers may still place orders on www.coburns.com even if you do not have an
Coburn's Web Account
- Taxes will NOT be shown on the web site
for guest customers. Taxes depend
on which location we ship to/from and will not be determined until after
your order has processed. There may be an additional charge to your
credit/debit card if we charge taxes. (See Credit/Debit Transaction
below)
- TRUCK DELIVERY is ONLY available in certain areas of TX, LA,
MS, and TN. If you are not located in any of those locations you must
choose a UPS shipping option.
- Fuel Fee: Some of our locations may charge a fuel
fee for delivery. You will be notified of this fee before we
complete your order.
- No UPS option showing? There are some items
that do not show a shipping option but you may call 866-499-1689 or
email us at cobinfo@coburns.com
for further assistance. We will not ship or charge your card until
you have verified with us the UPS option you are interested in.
- Guest customer choosing Pick Up: In the special
instructions box please write the name of the
location you are interested in picking up the product(s). Also
note that the item(s) may not necessarily be available that day if some
items need to be transferred from other locations. It is recommended that
you contact that
location with your Order # before going pick up.
- UPS Shipping:
- Item(s) may not be picked up by UPS
on the day of your order. It is dependant on the location that is
shipping your item(s) and the time the order is placed.
- Estimated Shipping for Ground UPS is 7 to10 business days.
- If you are ordering multiple items, the order will not ship out
until they are all at the shipping warehouse.
- Credit/Debit Transaction: There are some situations where your credit/debit card may have 2
transactions. We charge once for the total of the invoice and you may
receive an additional transaction for taxes, shipping cost and/or
additional items that you may have added after your online purchase was
submitted. We guarantee that the total of the 2 transactions are the total
of your invoice.