Help: Ordering Products and the Order Pad
There are several ways to order products with the Coburn’s E-Commerce website.
For Guest Customers and Customers with usernames/passwords: You can
browse the catalog or use the search box and send products to your Order Pad (also known as Shopping Cart).
For Customers with usernames/passwords ONLY: You can also open
previous templates, quotes, or draft orders you have on file.
NOTE: We recommend you view
Navigation and Searching for Products to get a better understanding of how to locate products on www.coburns.com.
Shopping Cart Contents
The above image is an example of what the screen looks like if you add product(s) to your cart from the Search box at the top or the Catalog Buttons on the left.
Anytime you want to see what products you have added to your cart just click the tab at the top called View Cart.
Remove Item: This button allows you to remove items from the shopping cart by click the button to the left call Remove from Cart Button.
Update cart: You can change the quantity in the box next to each product. Once you made your changes click the Update Cart Button.
Empty Shopping Cart: You can remove all the products listed on this screen by clicking the button.
Save products for future order: You can save the products for a future order by clicking. Once you click this button you will be asked to enter a PO# and the type of order you want to save it as (draft, quote, or template) then click submit. You will be able to find this order under your
My Account tab near the top.
Check out: This button allows you to place the order with the products you have listed.
NOTE: The Shipping Options can be found on the next screen once you click the Check Out button.
Account Manager
The
Account Manager has a section called “Create and Review Orders” which contains Saved Draft Orders, Quotes, and Templates. Clicking on any of these will take you to the orderpad.
The OrderPad (also known as Shopping Cart)
The Order Pad is an easy to use module that allows you to quickly setup the purchase order number and other related information for an order and then directly enter products into a list for ordering or saving for a future order.
OrderPad Header
If you click the EDIT HEADER link you will be able to fill in the required header information such as job name, purchase order number, date required and time required. Don’t forget to click the Submit button once complete so it will save your information.
Order Pad Product Entry
In the Part# field, you can enter a part #, manufacturer #, keyword(s), or quick hit.
- If you enter a Coburn’s Part # or quick hit correctly in the part# box and click the Go button then the product will appear on your order pad.
- If you enter a manufacturer # or keyword(s) a pop up will open and it will have a listing of products that have that manufacturer # or keyword(s). You may scroll through the different pages by clicking the numbers at the top of the pop-up to look at the different products that were found. You can click on the description for another window to open that shows you more information on that product. Once you find the product you are interested in you can click ADD TO CART on the left hand side and it will add that product to your cart.
- Or you can click the CANCEL button near the bottom to close the pop-up.
- Note: If you do not put a # in the Qty box it will automatically put 1 for the product.
Products on the OrderPad (also known as Shopping Cart)
You can click on the description of any product on your orderpad for a window to pop up with more information and an image of that product(if available).
Below each product description, you will see:
- The Manufacturer # and the Coburn’s Part#
- Qty Avail: the quantity available at the branch you are logged in at
- If you are a guest customer you will only be able to see the quantity available at all of the locations
- Total Avail: the total available at all of the Coburn’s locations
- Price: This is your price for 1 product
- Ext Price: This is your price for the total quantity of the products you want
-
Change quantity of an item
You can change the QTY of each product in the box to the left. After making all the Qty changes be sure to click the button.
-
Delete an item off the Orderpad
You can delete a product off the order pad by clicking the trash can to the right of the product.
Add more products
To add more products to your Order pad, simply click the Part# text box again and enter the Coburns part# or kw and keywords.
Complete your Order
To complete your order choose one or more of the buttons at the bottom of the page. Your choices are different depending on if you are in your quotes, templates, or draft web orders. Links to all of these are located in your Account Manager.
Draft Order Buttons
If you are in the Draft Web Order your options at the end of the orderpad are as follows:
- Send to Cart - Clicking this button allows you to complete the ordering process. You will be allowed to fill in or change any information before actually placing the order. Once the order is complete and you have reviewed and submitted it then
within 10 minutes your order will be printed at the branch you are logged into.
- Save as a Template - You can save this list of products if you would like to use again in the future. A link to your templates can be found under the Account Manager.
- Send to your printer - Clicking this button prints out a copy of this page.
Template Buttons
If you are under the templates orderpad your options at the end are as follows:
- Save as an Order - Clicking this button allows you to store your information in your Draft Web Orders. A link to your Draft Web Orders can be found in your Account Manager.
- Save as a Quote - Clicking this button allows you to store your information in your Quotes. A link to your Quotes can be found in your Account Manager.
- Send to your printer - Clicking this button prints out a copy of this page.
Quotes Button
If you are under the Quotes orderpad your options at the end are as follows:
- Send to Cart - Clicking this button allows you to complete your ordering process. You will be allowed to fill in or change any information before actually placing the order. Once the order is complete and you have reviewed and submitted it then
within 10 minutes your order will be printed at the branch you are logged into.
- Save as an Order - Clicking this button allows you to store your information in your Draft Web Orders. A link to your Draft Web Orders can be found in your Account Manager.
- Save as a Template - You can save this list of products if you would like to use again in the future. A link to your templates can be found under the Account Manager.
- Create invoice - Clicking this button allows you to create an invoice / quote to give to your customer based on the products you have on the orderpad.
- Send to your printer - Clicking this button prints out a copy of this page.
Finalizing Order – Sending to Cart
Once you are ready to place an order and click the SEND TO CART button or the CHECK OUT button depending on which screen you are at you will see the following screens:
Shipping/Billing
On this screen you will have to fill out the Billing and Shipping information.
If you click the box that says ‘Shipping Information is the same as Billing Information’ then it will use the information you entered on the left side.
Once you are finished click the Continue Button.
Note: If you are logged into the web site it will be pre-filled with your information. If any of the pre-filled information is incorrect please fill out the
Feedback Form with the correct information including your account # and we can make those changes.
Special Instructions and Payment Screen
On this next screen you will be able to
- Make any changes to your PO#, Job Name, Date Required, and time required.
- Review the items you have ordered
- Choose the Shipping Method
- Will Call
- Coburn’s Truck Delivery
- Pick Up
- UPS (1 Day, 2 Day, 3 Day, or Ground)
- NOTE: If the total weight of your product(s) is over 500 pounds the web site will not be able to provide you with UPS shipping option but if you choose to continue with the order and want it shipped then in the Special Instructions box let us know and someone will contact you with the Shipping Cost before going on with the order.
- Special Instructions box allows you to enter any comments
- Payment Options
- Coburn’s Account - If you are logged into the web site with a username and password you can charge the products to your account by choosing this option.
- Choose a Card type and charge it to your debit or credit card
- NOTE: Guest customers are ONLY allowed to pay with a credit or debit card
Invoice Detail
The final screen shows you everything you entered for your order. It is recommended that your print this page for your records. You will also receive an e-mail confirmation with this information.
Note: The Invoice# is listed at the top right corner.
Click here for a video about Ordering and the Orderpad.
Click here for a handout of the slides in the video above.
Click here for a quick reference sheet.
Back to Main Help Page