Frequently Asked Questions

Web Orders

What is the difference between the Shopping Cart vs. Replenishment Ordering?

There are 2 ways you can place online orders: Shopping Cart or by joining Coburn's Replenishment Ordering Program.

Shopping Cart
These orders must be manually sent in through the website or app.

Add items to your Shopping Cart by:

Searching for items using the search box
Using the Shop Departments section
Finding them on your Order Template page
Uploading by Excel Sheet

Once all of your products have been added to the Shopping Cart & you are ready to complete your order then you must go to the shopping cart, fill out the necessary information & submit your order.

Replenishment Ordering
This is often used to help customers quickly replenish their trucks or warehouses.
The goal of the order is simply to scan the items you want and let us do the rest.
Customers add items to their replenishment queue, then at the pre-determined set day(s) & time, the items will automatically be generated into an order in Coburn's System.

The items are added to the queue by:

Scanning barcodes on the app
Adding items from the website
Adding items from your order templates

If you are interested in this program, please contact your local Coburn Salesperson.

Video

Using the Coburn's Connect app
Understanding the Replenishment Program & the difference between the shopping cart
7 1/2 minutes

How long will it take to receive my web order?

With standard shipping, it generally takes an average of 5 to 10 business days for your order to arrive. If your order is delayed for any reason, you will receive an email notification indicating your order may arrive later than expected.

Web Accounts

What happens if I forget my password?

If you forget your account password, you can reset it by clicking Forgot My Password on our login page. You will then be directed to check your account email inbox for a link to reset your password.

My Account Page

What if my payment method is rejected, but it is listed as an accepted payment option?

If your payment method is rejected, but it is considered an accepted payment option, please double-check that all the information provided for that payment method is correct. Oftentimes, card or routing information errors account for why a payment is rejected.

Other reasons for declines can be that you need to use your billing address information or our card may have a daily limit. If your information is correct and the payment method is still rejected, you may need to contact your bank or the card issuer directly to determine the problem.

Coburn's Connect App

How to e-mail support through the app & send video screenshots.

If you are experiencing any issues with the app, please provide us with the details so we can help you resolve them.
Send us an email through the app by going to:

MENU in the top left corner
Then clicking on SUPPORT
This will open an email directly to us. Provide us with any additional details including screenshots or videos to best help us understand what you are experiencing.