Merchandise must not be returned for credit without authorization. Returned goods found to have a manufacturer's defect, or goods returned due to an error made by our personnel or by the manufacturer, will be credited at the invoice price. No consequential damage claims will be honored. If the cause for the return lies with the customer, specifier, or any source other than by Coburn or Coburn's suppliers, we will attempt to minimize the customer's expense or loss, however, Coburn will assess customer a minimum charge of 25% for re-handling the merchandise as well as any transportation or other charges that may have been involved in the sale. Goods authorized for return must be in like new, clean, saleable condition, and in its original carton or packaging.
NOTE: We are unable to refund products ordered from the clearance section.
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Delivery by Coburn's Vehicle for Web Orders:
Item(s) ordered through coburns.com at your local Coburn's store location may not be available for immediate delivery. Some items may need to be transferred from other Coburn's locations. Your local Coburn's store will contact you by phone or email once the item(s) are ready and schedule a delivery time. You may also call them directly
to discuss your delivery options.
See additional info below in the 'Delivery by Coburn's Vehicle' section.
Delivery by Coburn's Vehicle:
When the merchandise is delivered by a Coburn vehicle, delivery to the customer takes place at the customer's receiving point. The customer must check for any visible damage upon receipt and if any, notation should be made upon the delivery document and Coburn's driver should sign the notation. Packaged goods must be opened and inspected at once, and any concealed damage or shortages should be reported to Coburn immediately. Any materials for which the customer has been billed more than thirty (30) days shall be deemed to have been received by customer and in suitable condition unless the customer has notified Coburn in writing prior to the expiration of the thirty (30) day period.
Vehicle delivery is available in limited areas where there are Coburn's store locations. Please contact your nearest store location to find out if vehicle delivery is available for you.
Fuel charges & minimum total order may apply.
Delivery Fees and Fuel Charges:
There may be situations in which a fuel charge is applied to your order. Your local Coburn's store location will be able to provide you this information.
Delivery/Shipping by Common Carrier or Freight Handler for Web Orders
Item(s) may not be picked up by Common Carrier or Freight Handler on the day of your order. It is dependent on the location that is shipping your item(s) and the time the order is placed. If you are ordering multiple items, the order will not ship until all items are at the shipping warehouse.
Delivery/Shipping by Common Carrier or Freight Handler:
When merchandise is delivered by a common carrier or freight handler, the delivery of the order will be completed at the point at which the signed bill of lading and/or delivery receipt is accomplished. This usually is at the manufacturer's or shipper's plant. At that point, the merchandise becomes the customer's property and responsibility. If damages or shortages are determined at the time of delivery, notation must be made on the delivery document and the delivering driver must acknowledge the notation by signing his name under the entry. The customer must then request an inspection and a written report. This request must be recorded so that if the carrier fails to make an inspection, this fact can be noted on the claim form. The customer must promptly file a claim with the carrier for whatever damages or shortages are involved. Packaged merchandise must be opened and inspected at once. If concealed damages or shortages are discovered, the customer must contact the carrier promptly and request an inspection and a written report. This request must be recorded so that if the carrier fails to make an inspection, the fact can be noted on the claim forms.
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Items not shipped by Ground Shipping:
Although the website may give you a Ground Shipping option, some items are not available to ship via Ground Shipping. We review each order and if the item cannot be shipped by Ground Shipping we will contact you with an additional shipping option and shipping price.
Some example products that we may not be able to ship by Ground Shipping are water heaters, showers, etc., as these items are easily damaged when shipped long distances.
Customer Pick-Up for Web Orders:
Item(s) orders through coburns.com at your local Coburn's store location may not be available for immediate pick-up. Some items may need to be transferred from other Coburn's locations. Your local Coburn's will contact you by phone or email once the item(s) are ready for pick-up.
You may also call them directly to discuss the availability of your order.
Although Coburn's has a large selection of products in stock, we are able to offer many more products to our customers. If there is a particular item you are looking for, contact your local Coburn's store location. We can special order the item, if it is available. The time-frame for the product to arrive varies by manufacturer.
You can also fill out a quote request online.
Click here to fill out the form.
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Coburn's makes available to its customers the benefits of any warranty terms extended by the manufacturer of that particular item and will aid the customer in obtaining any recovery that may be due. Coburn offers no warranty of any type of any item Coburn's sells. We will not be responsible for, nor allow claims for, consequential damages, labor, repairs, lost time, or costs of any kind incident to warranty problems beyond those approved by the manufacturer, and no Coburn employee is authorized to modify this policy.
Coburn's will not be responsible for delays in delivery caused by any factors beyond its control such as, but not limited to, fire, strikes, riots, shortage of material, transportation delays, delays by vendor, etc.
Cancellation of Orders
Orders for other than regularly stocked merchandise are not subject to cancellation unless the manufacturer has indicated a willingness to accept the cancellation or return, and the customer agrees to all expenses and charges incurred by Coburn's as a result of the cancellation.
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