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Help for coburns.com | Account Manager


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The following functions are only available for customers that have a Coburn's Store Account and have linked it to your online account.

The account manager contains options for you to review and initiate activity or make changes to your account. This feature is available by logging into coburns.com and clicking on the Account Manager link.

Below is an explanation of the information you see on this page. Click any photo to see a larger version.


Top Login Information

When you are logged in, the top right hand corner will feature your login information, the Coburn store location you selected at registration, a link to the account manager, and a shopping cart link.

You can click the 'change' link to switch to a different Coburn's location.


Click the image for a larger view.


Click the image for a larger view.

Under the Account Manager section you can view and edit your email address and password. If you need to change your default location or account number, please e-mail us or use the Live Chat feature.


If you see this icon next to your information, this means that you are enrolled in Coburn's Truck Stock / Warehouse Replenishment Program. For more information on this program, click here.

Note: Updating your information online will only change it on the website. If you need us to change the information on your Coburn's store account as well, you will need to contact the Coburn's Credit Department or your local Coburn's store location.


Switch Between Job/Tool Account:
If you have more than one account with Coburn's, they will be listed here. You must click the Switch button to go to your other accounts in order to see invoices, statements, etc., associated with that account. Once you switch, you will notice your information in the top right hand corner will update.

If you are missing an account or need a job name changed on the website, please e-mail us.

If you need to open a new job or tool account please contact your local Coburn's store location or the Coburn's Credit Department.


Click the image for a larger view.


Click the image for a larger view.

Additional Users

If a customer registers online & enters a Coburn's account # that has already been registered, the main account holder will receive an e-mail letting them know someone has registered with their account number.
They must log into the website & go to the Additional Users section.

Here the main account holder can click the ENABLE button.

They can also set permissions for each user. The additional users is defaulted to having all permissions set.
Permission options include:

  • Accounting Pages (Pay on Account, Invoice Summary & Payment History)
  • Show Prices for products
  • Place Orders
  • Switch to job/tool accounts

  • If the main account holder needs to remove a person from having access to their account, then they can click the DISABLE button next to that additional users information. Once a user is disabled, they cannot be re-enabled.


    If an additional user has this icon next to their information, this means that user is enrolled in Coburn's Truck Stock / Warehouse Replenishment Program.
    For more information on this program, click here.



    The 'Payment Information' and 'Address Information' section in the Account Manager allows you to store credit/debit card information and billing/shipping addresses for future use so you won't have to re-enter this information every time you use the website.



    Click the image for a larger view.


    Click the image for a larger view.


    The 'Saved Carts' section shows a listing of carts you have saved to purchase in the future. If you were unable to complete an order you can save your cart(s) here.

    Please note that if you chose to complete an order through 'Saved Carts', it will no longer be available under this section.

    Click here for more information on adding products to the Saved Carts section.

    The Saved Cart section is different from your Order Templates.


    Pay On Your Account

    If you have applied for a Coburn's charge account, you can make payments directly through the website with your credit/debit card or e-check. You can see your statement balance, view invoices that have balances, and choose what you want to pay on each invoice.

    Pay Invoices in Full: Choose the invoices you want to pay by clicking the box under the 'Pay In Full' column. This will automatically input the total balance of that invoice.

    Pay Specific Amount on an Invoice: If you want to pay less than the balance, do NOT click the check box. Just enter the amount you want to pay in the box.

    Pay Any Amount: If you want to enter any amount to pay then CLICK the box at the very bottom at the Grand Total check box. This allows you to enter the amount you want to pay in the grand total box.



    Click the image for a larger view.


    Click the image for a larger view.

    Discount: If you are owed a discount, you can subtract it from any invoice you want to pay.
    Or you can click the box next to the 'Grand Total' at the very bottom. This allows you to enter ANY amount you want to pay in the last box.

    Declined Payments: If you have too many declined payments, you may experience issues making online payments through our website. Please e-mail us and we can assist you.

    Total of Invoices: If the total of the invoices is larger than your statement balance, it is because purchases have been made to your account since the statement was issued.

    Credit Department: The credit department receives this information and will apply it directly to your account. It may take 1 to 2 business days before your payment will appear on your account.

    Paying on multiple accounts: You have the option paying on one of your sub or tool accounts by using the drop down box. Once you switch to one of your other accounts, you will see orange text above that box that lets you know which account you are looking at. You must switch to each account in order to make payments on them.
    NOTE: Switching on the Pay On Account page does not switch it for ordering purposes.

    Password:
    For security purposes, we will require you to enter your password again after pressing the Make Payment button.

    Missing invoices?

    • If you just registered online it may take 2 to 3 business days for your accounting information to appear online.
      Check your e-mail to see when your account will be enabled and ready to use.
    • If you still feel that your accounting information is incorrect, please e-mail us.

    Invoice Summary

    The Invoice Summary Page has the following features:

    • A listing of your invoices for the account # you are logged in as.
    • Your Total due & past due amounts
    • Download your invoice history as a CSV file. This feature is NOT available on the mobile app.
    • Filter this page by 'Ship Date', and 'Paid/Unpaid invoices'.
      It is defaulted to 60 days but you can change the date range.
    • A search box that allows you to search for anything that you can view on that page.
    • View a listing of your invoices, purchase order numbers, job names, order and ship date, total of the invoice, and balance due. Clicking the column title will allow you to re-sort certain columns.
    • You can click on 'Invoice Number' to open the invoice details.
    • You can click on the .pdf icon next to each invoice to download a .pdf copy of your invoice. This feature is NOT available on the mobile app.
    • If you need a signed copy of an invoice, please contact your local Coburn's store location.
    • Missing invoices?
      • If you just registered online, it may take 2 to 3 business days for your accounting information to be displayed. Check your e-mail to see when your account will be enabled and ready to use.
      • Don't forget you can change the date range to see more invoices.
      • If you still feel that your accounting information is incorrect please e-mail us.


    Click the image for a larger view.



    Click the image for a larger view.

    Payment History

    The Payment History has the following features:

    • A listing of payments that are applied to your account.
    • Review the amount of your payment, type of payment and the date the payment was applied.
    • Under the check# column, you can click on any of the links to view what invoices your payment was applied too.
    • A search box that allows you to search for anything that you can view on that page.
    • Download your information as a csv file which can be opened in an excel document. This feature is NOT available on the mobile app.

    Missing payments?:

    • If you just registered online, it may take 2 to 3 business days for your accounting information to appear. Check your email to see when your account is enabled and ready to use.
    • If you still feel that your accounting information is incorrect please e-mail us.



    Click the image for a larger view.

    Open Orders

    The Open Orders lists any orders under your account that have not yet been charged. Your local Coburn's location will contact your once the items are ready for pickup or delivery.

    If you see an open order that you no longer need, please contact your local Coburn's location so they can remove it from your account.


    Order Templates

    Here you can find a listing of your saved order templates. This is useful for customers that may want to re-order or check price/quantity on certain products on a regular basis. You can save more than one template for future reference.

    Click here for more information on how to save products to the Order Template.


    Click the image for a larger view.

    Helpful links: